Citizens Advice County Durham

Citizens Advice County Durham (CAB) is a vital community resource located at 54A North Road, Durham, DH1 4SF, United Kingdom. This charity provides invaluable support and advice to residents of County Durham and the surrounding areas. With a commitment to helping local people overcome their problems, CAB offers a wide range of services tailored to the needs of the community.

• Debt and Money Advice: CAB offers expert advice on debt management, budgeting, and maximising income. They can help clients understand their rights and responsibilities, and provide practical steps to manage debt.
• Housing Advice: The service covers a wide range of housing issues, including homelessness, private renting, and home ownership. CAB can provide advice on housing benefit, Council Tax, and help with disputes with landlords.
• Employment Advice: CAB offers advice on employment rights, redundancy, and unfair dismissal. They also provide support with benefit claims for people who are unemployed or on a low income.
• Benefits Advice: The service helps clients understand and claim benefits they may be entitled to. This includes Universal Credit, Pension Credit, and benefits for people with disabilities or health conditions.
• Relationship Advice: CAB offers advice on divorce and separation, child contact, and domestic abuse. They also provide support with relationship breakdown and its impact on benefits and housing.
• Consumer Rights: The service advises on consumer issues, including problems with goods and services, energy and postal issues, and scams.

CAB County Durham is situated in the heart of the city, with the following nearby landmarks: Durham Cathedral, Durham Castle, and the River Wear. The office is a short walk from Durham Bus Station and Durham Railway Station, making it easily accessible by public transport. There is no on-site parking available, but there are several public car parks within a short walking distance.

For those with mobility issues, the office is wheelchair-accessible, with a ramp leading to the entrance. The building also has a lift to the first floor, ensuring that all clients can access the services they need.

• Free and Confidential: All CAB services are free, independent, and confidential. Clients can discuss their problems in a safe and non-judgmental environment.
• Volunteer-Run: CAB is run by a dedicated team of volunteers who are equipped with the skills and knowledge to provide expert advice and support. They undergo regular training to ensure their advice is up-to-date and accurate.
• Multilingual Support: CAB offers advice in multiple languages, ensuring that all members of the community can access the support they need. They also provide a sign language service.

• Opening Hours: The office is open Monday to Friday, 10:00 AM - 4:00 PM. However, the opening hours may vary due to COVID-19 restrictions. It's recommended to check their website or call ahead for the most up-to-date information.
• Contact Information: Phone: 8082787821; Website: citizensadvicecd.org.uk
• Appointment and Drop-In Services: CAB offers both appointment-based and drop-in services. Appointments can be booked online, by phone, or by visiting the office. Drop-in services are available on a first-come, first-served basis.

With an average rating of 4/5 from 35 reviews on Google My Business, CAB County Durham is highly regarded by its clients. Positive aspects mentioned in the reviews include:

• Expert and Empathetic Advice: Many clients praised the knowledgeable and compassionate advice they received from the volunteers and staff. They felt supported and understood throughout their interactions with CAB.
• Efficiency and Professionalism: Several reviews highlighted the efficient and professional manner in which CAB operates. Clients appreciated the quick response times, clear explanations, and practical solutions provided.
• Accessibility and Convenience: The location of the office, the wheelchair-accessible entrance, and the availability of multilingual support were all praised for making CAB's services accessible to a wide range of people.

These aspects reflect CAB County Durham's commitment to providing high-quality, client-centered advice and support to the local community.