Pets at Home Axminster

Address: West St, Axminster EX13 5NX, United Kingdom.
Phone:1297631796.
Website: petsathome.com
Specialties: Pet store.
Other points of interest: Delivery, In-store pick-up, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Credit cards, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 517 reviews on Google My Business.
Average opinion: 4.5/5.

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Open today until 16:30.

Monday: 09:00–19:30
Tuesday: 09:00–19:30
Wednesday: 09:00–19:30
Thursday: 09:00–19:30
Friday: 09:00–19:30
Saturday: 09:00–19:00
Sunday: 10:30–16:30

Pet Supplies: The store offers a comprehensive selection of pet food, treats, toys, beds, and accessories for dogs, cats, small pets, and even wild birds. They stock popular brands and provide expert advice on choosing the right products for your pet.
Pet Care Advice: The knowledgeable team at Pets at Home Axminster is always ready to provide helpful advice on pet care, including nutrition, health, and behavioral issues. They can also guide you on choosing the perfect pet if you're thinking about welcoming a new furry friend into your family.
In-store Services: The Axminster store offers various on-site services to ensure your pet receives the best possible care. These include:
- Grooming: They provide professional grooming services to keep your pet looking and feeling their best.
- Pet Health Services: The store offers pet health services like vaccinations, flea and worm treatments, and pet health checks, ensuring your pet stays healthy and happy.
- Adoption Center: Pets at Home Axminster works with local rescue organizations to help rehome pets in need. Visiting the store could be your chance to meet and potentially adopt a new furry family member.
Online Services: In addition to its in-store offerings, Pets at Home Axminster also provides online services, including:
- Delivery: Shop online and have your pet supplies delivered directly to your doorstep.
- In-store Pick-up: Order online and collect your purchases from the Axminster store at your convenience.

Pets at Home Axminster is conveniently located in the town center, making it easily accessible for local residents and visitors alike. The store is situated at: Address: West St, Axminster EX13 5NX, United Kingdom You can reach the store by car, with several nearby parking options available, including a wheelchair-accessible car park. Public transportation is also an option, with Axminster railway station and several bus stops located within walking distance of the store. Pets at Home Axminster stands out from other pet stores due to its unique features and commitment to providing exceptional customer service. Some of the store's most notable characteristics include:

Wheelchair Accessibility: The store is designed to be wheelchair-accessible, ensuring all customers can shop with ease and comfort.
Quick Visit Service: Pets at Home Axminster offers a quick visit service, allowing customers to pick up essential items in a hurry without having to browse the entire store.
Payment Options: The store accepts various payment methods, including credit and debit cards, as well as NFC mobile payments, making the checkout process convenient and hassle-free.
Pet-friendly Environment: Pets at Home Axminster welcomes well-behaved, leashed pets into the store, allowing you to shop with your furry friend by your side.

To ensure a smooth and enjoyable shopping experience, it's essential to be informed about the store's practical details. Here's some useful information about Pets at Home Axminster:

Opening Hours: The store is typically open Monday to Saturday from 9:00 AM to 5:30 PM and on Sundays from 10:00 AM to 4:00 PM. However, these hours may vary, so it's always a good idea to check the store's website or give them a call before visiting.
Phone Number: You can reach Pets at Home Axminster by phone at 1297631796.
Website: For more information about the store, its products, and services, visit the Pets at Home website.

Pets at Home Axminster has received overwhelmingly positive feedback from its customers, with an average rating of 4.5/5 on Google My Business, based on 517 reviews. Here are some of the most frequently mentioned positive aspects:

Wide Product Range: Customers appreciate the extensive selection of pet products, making it easy to find everything they need for their pets in one place.
Knowledgeable Staff: Many reviewers commend the store's staff for their expertise and helpfulness, providing valuable advice on pet care and product recommendations.
Convenient Location: The store's central location in Axminster and its easy access make it a popular choice for local pet owners.
Excellent Customer Service: Numerous customers highlight the friendly and efficient customer service they receive at Pets at Home Axminster, making their shopping experience enjoyable and hassle-free.

In conclusion, Pets at Home Axminster is a must-visit destination for pet owners in the Axminster area, offering a comprehensive range of pet care products, expert advice, and exceptional customer service. With its convenient location, wheelchair accessibility, and pet-friendly environment, the store caters to the diverse needs of its customers, ensuring a memorable and enjoyable shopping experience for both pets and their owners.

They offer pet supplies; pet care advice; grooming; pet health services; and an adoption center.

Yes; the store is designed to be wheelchair-accessible.

Yes; they offer online shopping with delivery and in-store pick-up options.

Yes; they work with local rescue organizations to help rehome pets in need.

The store is located at West St; Axminster EX13 5NX; United Kingdom; in the town center with nearby parking and public transportation options.

5/5

Lovely young lady served me and recommended a place where I could buy something, pets at home didn't stock, she was very helpful and even showed me the way on her phone. Unfortunately I couldn't say the same for the tall man that worked there. A man had a problem with a standing order and asked for help with cancelling it. The ladies who worked there were trying to help, unfortunately the male who was asked if he could help was very rude and sarcastic to the customer (who ended up walking out because of this)! The customer was trying to explain his problem and had stayed calm up until this point! Very unprofessional!

1/5

Accessibility issues make this store impractical for working customers Unfortunately, I have to give this store 1 star due to their recent decision to reduce opening hours, making it virtually impossible for anyone with conventional working hours to visit. This seems like a concerning sign that the store may be winding down operations. The positives: The staff are consistently friendly and helpful, the store is generally clean and well-maintained, and I've noticed genuine improvements in their aquatics department over the years. The major issue: The restricted hours mean working people can no longer access the store for even quick top-ups. This forces customers like myself rely solely on specialist retailers and online shopping instead - exactly the opposite of what a convenience-focused pet store should be encouraging (myself using this store when needing supplies quickly without the time to travel to specialist stores after work) While the reptile food selection remains at typical Pets at Home standard of quality, the real disappointment is losing a local option due to poor accessibility planning. Such a shame to see a store with helpful staff become unusable for the very customers who want to support local retail.

5/5

A fairly small but very well stocked store. The staff are always super helpful. Parking can sometimes be tight but it's never really been a problem.

5/5

Vanessa is always such a wonderful person to talk to when i go in to pets at home , no matter the question she always has the time and always is incredibly knowledgeable,patient and understanding. She helped me so much when I came in to find food to support my cats kidney issues. She is an outstanding representative of Pets at Home ❤️

5/5

Just went to have a look around. Whilst I was there, I thought I'd just ask questions about a fish tank filter. The assistant was very helpful. She gave me tips on how to maintain my filter and keep a clean, healthy tank I left with a little something for my little fishies

5/5

Great place to visit, staff are very friendly and helpful. Good stock and choices. Clean and tidy store.

4/5

Do you have everything you can imagine needed for pets. I didn't give them 5 stars because the car park space so limited.

5/5

Great service, very polite and helpful friendly staff

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