Florala Utilities

Welcome to Florala Utilities, a trusted provider of essential public services in the heart of Florala, Alabama. Situated at 1293 5th St, this utility company is dedicated to delivering safe, high-quality water, wastewater, and natural gas services to the local community. With a strong commitment to customer service and environmental conservation, Florala Utilities has been serving its patrons for many years, building a reputation for excellence and reliability.

Address: 1293 5th St, Florala, AL 36442, United States
Phone:3348586722
Website:floralautilitiesboard.com

• Water Utility Services: Florala Utilities ensures a steady supply of clean, safe drinking water to its customers. Their services include new service requests, meter reading, and bill payment options tailored to fit each customer's needs.
• Wastewater Management: The company is responsible for collecting, treating, and disposing of wastewater in an efficient and environmentally friendly manner. They maintain sewer systems and provide regular maintenance to prevent backups and overflows.
• Natural Gas Services: Florala Utilities distributes natural gas to residential and commercial customers, providing an efficient and reliable energy source. They offer competitive rates, prompt service, and safety information to keep customers informed and secure.
• Customer Service: With a focus on customer satisfaction, Florala Utilities offers exceptional support. Their knowledgeable staff is available to answer questions, address concerns, and assist with account-related matters.

Florala Utilities is conveniently located in the downtown area of Florala, near the intersection of 5th Street and Cotton Avenue. The facility is easily accessible via Alabama State Route 55, which runs through the heart of the city. The nearest public transportation option is the Andalusia-Florala transit system, with a bus stop located approximately one block away from the utilities office.

Parking is available on-site, with a designated wheelchair-accessible space for customers with mobility impairments. The entrance to the building is also wheelchair-accessible, ensuring that all patrons can access the facility with ease.

• Committed to Quality and Safety: Florala Utilities consistently meets or exceeds water quality standards set by the Environmental Protection Agency (EPA) and the Alabama Department of Environmental Management (ADEM). They perform regular water quality tests to ensure the safety of the water supply and maintain open communication with customers about water quality issues.
• Environmental Stewardship: The company is dedicated to protecting the environment and minimizing its ecological footprint. They implement various conservation measures, such as water-saving initiatives and efficient wastewater treatment processes, to help preserve natural resources.
• Community Involvement: Florala Utilities actively participates in community events and educational initiatives to raise awareness about water conservation, energy efficiency, and public safety. They also offer natural gas safety programs and provide resources for customers to learn more about using natural gas responsibly.

• Business Hours: Monday - Friday, 8:00 AM - 5:00 PM
  Closed: Saturday and Sunday
• Payment Methods: Florala Utilities accepts credit cards (Visa, MasterCard, and Discover), debit cards, and cash for bill payments. They also offer automatic bank draft and online payment options for added convenience.
• Emergency Service: In case of emergencies, such as water main breaks or gas leaks, customers can reach Florala Utilities' emergency line 24/7 by calling 3348586722.

With an average rating of 4 out of 5 stars on Google My Business, Florala Utilities has received glowing praise from its customers. Customers appreciate the company's quick response times to service requests and emergencies, as well as the helpful and friendly staff. Many customers also commend the utilities for their transparent communication about water quality issues and their efforts to maintain affordable rates.

One reviewer, J. L., wrote, "Excellent service! Always prompt and friendly. They even came out on a Sunday to fix a problem I was having. Highly recommend!" Another reviewer, M. P., noted, "Great people to work with. Very helpful and knowledgeable. Always keep me informed about my account. Thanks!" These positive reviews highlight Florala Utilities' commitment to providing exceptional customer service and maintaining open lines of communication with its customers.